Venue policies may differ from event to event, so please check individual event pages for specific details prior to attending. Below are some helpful tips to help you enjoy your visit. 

Accessibility Arrangements

To discuss ADA ticketing needs, please contact the Lyric Box Office:

By phone: (410) 900-1150 (during regular Box Office hours) OR by email: kareng@asmbaltimore.com (after hours, someone will respond to you the next business day)

Please note: ADA seating and sign language interpreters need to be requested at least two weeks before the performance.

Authorized Ticket Seller

Ticketmaster is the Lyric Baltimore's authorized ticket vendor. The Lyric Baltimore can only guarantee tickets purchased directly through the Lyric Box Office, Ticketmaster.com, or by clicking the "buy tickets" button of the desired event at lyricbaltimore.com.

 

Bag Policy

No non-clear bags larger than 6"×8"×2"

 

APPROVED BAGS:

Wristlets or wallets

6"×8"×2" or smaller

Clear bags up to 12"×12"×6"

Clear, one (1) gallon plastic resealable storage bag

 

Bag Check, Inspection, and Searches

All guests entering The Lyric are subject to a reasonable search, including the use of metal detectors, wanding, and bag searches. The Lyric personnel reserve the right to deny entry of any items that may cause damage to the facility or danger/disruption to an event. 

If prohibited items are revealed during a search, guests will be permitted to return to their vehicles to store the items or will have their items confiscated or disposed of properly. The Lyric will not safeguard any personal belongings or items of any type. Guests who violate building policies or decline to be searched may be denied entry or ejected from the venue. 

Box Office Hours

The Lyric box office is open Tuesday through Friday from 10AM to 4PM. For shows that occur on a Saturday or Sunday, the box office will open three (3) hours before showtime.

Please note, that the Box Office does not sell Platinum and Verified Resale tickets. Those can only be purchased online at Ticketmaster.com.

 

Cancellations

If an event at The Lyric has been canceled, please take the tickets to the place of purchase for a full refund. 

Child Entry Policy

Once a child has reached their first (1st) birthday, they must have a ticket and a seat. For specific questions, please call the box office at 410-900-1150.

Concessions

The Lyric concessions are open on show days. We offer Coca-Cola products, bottled water, juice, and coffee. We also offer a full liquor bar, beer, and wine. Snacks offered include hot dogs, burgers, chips, pretzels, candy, and other assorted items. Concessions are cashless at this time.

Directions and Parking

Please see our Directions & Parking page for detailed directions to the facility.

Doors Opening

The Lyric lobby opens one (1) hour prior to the start of the event. 

Group Sales

Groups enjoy special benefits, and group discounts may be offered for select shows. Please call 410-900-1150 or email KarenG@asmbaltimore.com for more information and to make reservations.

Location

The Lyric is located in Baltimore's historic Mount Vernon Neighborhood. The venue is nestled between the Maryland Institute College of Art (MICA) and the University of Baltimore (UB).

Address: 140 W. Mt Royal Ave, Baltimore MD 21201

Lost & Found

If you realize you’ve lost an item while still in the building, please inquire with Security for assistance locating the item. If you discover you’ve lost an item after you’ve left the building, please call 410-900-1165.  The Lyric assumes no responsibility for lost items.

Mailing List

You can sign up for the Lyric's mailing list here.

Mobile Tickets

Before arriving at your event, please download the Ticketmaster app on your mobile device and locate your tickets in your account. Save your tickets in your mobile wallet on your phone before arriving at the venue. Upon arrival, you will pull up your tickets from your mobile wallet, present them to the ticket scanner who will scan the barcode, and you’re in.

Prohibited Items

For your safety, all guests and their bags are subject to inspection before entry. The following items are prohibited:

  • Oversized bags (maximum size allowed is 6" x 8" x 2")
  • Backpacks
  • Boxes
  • Outside food items
  • Outside beverage items
  • Cans, bottles, coolers, or similar containers
  • Video cameras
  • Audio recorders
  • Laser pens or laser products
  • Noisemaking devices (horns, whistles, etc)
  • Projectiles (frisbees, beach balls, etc)
  • Banners or signs
  • Stickers
  • Skateboards, skates, or scooters
  • Firearms or weapons of any kind
  • Sticks or poles
  • Umbrellas with pointed ends (blunt end umbrellas are okay)
  • Illegal drugs or substances
  • Fireworks or other incendiary devices
  • Strollers (must remain in the lobby)
  • Any other item deemed unacceptable by Lyric management, performing Artists, or promoters

Lyric management reserves the right to make the final determination toward additional prohibited items. The Lyric is not responsible for lost or left items, stolen items, or damaged items. Possession of prohibited items is grounds for ejection from the property. Items confiscated at entry will not be returned.

Refunds and Exchanges

All ticket purchases at The Lyric are final, no refunds or exchanges are given, except in the case of an event cancellation.

Ticket Fees

Avoid Ticketmaster fees and purchase tickets in person at the Lyric Box Office! Only a $4.50 facility fee applies to all tickets purchased in person.

Weather

All shows will go on snow, rain or shine. However, in the event of severe weather, we will keep our fans notified via our social media pages. An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Will Call Policies

Will Call tickets may be picked up 2 hours prior to the performance you are attending from the Lyric Box Office. Purchaser must present a picture ID when picking up tickets.